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Urban or rural, black lives in N.C. are being cut short almost before they begin

AHOSKIE — At Christmas, Renee Schoolfield hangs ornaments decorated with her children’s names. On Halloween, she wonders what costumes she would have put on her son and daughter — if they had lived.

Reminders of the two children Schoolfield lost nine months apart are throughout her house and stored as photos and videos on her cellphone. Both children were born prematurely and lived less than a day.

Her daughter, Rayna, who lived three hours, and her son Dallas, who lived just an hour, were two of the more than 300 black babies who died in North Carolina in 2018. Together, they are part of a sad fact about the risk of being born black in North Carolina and the United States: Black babies are more than twice as likely to die before their first birthdays than white babies.

Schoolfield, 33, grew up in Hertford County. Except for attending Elizabeth City State University and a few years living in Atlanta, she has lived in this rural county close to the Virginia border, about 120 miles northeast of Raleigh.

Her cellphone video of a gender-reveal party in a park shows a gathering of family and friends celebrating the anticipated arrival of a baby girl.

Schoolfield said she had one instance of bleeding that sent her to the emergency room very early in her pregnancy, and responded to her doctor’s worry about her weight by dropping 30 pounds.

Schoolfield weathered a depression over her daughter’s death. By summer that year she was pregnant with a boy.

The second gender-reveal party was just Schoolfield and her fiance Domonique Moore in a Chinese restaurant opening an envelope. They had plans for another big party, but couldn’t wait to find out whether they were having a son or daughter. She called it their “secret gender reveal.”

With the second pregnancy, Schoolfield, a community health worker, started taking progesterone injections at 16 weeks to ward off early labor. It happened again anyway. Dallas was born at 22 weeks.

“I did everything I was supposed to do. Got my injections. Took my prenatal vitamins,” Schoolfield said. “We were thinking that everything was going to be better, but it turned out the same.”

Prematurity and birth defects are the top two reasons babies die before they turn a year old.

North Carolina continues to have one of the worst records in the nation for the deaths of babies a year or younger. The rate of black babies’ deaths is a big reason.

Statewide, the gap between black and white infant deaths was wider in 2018 than it was in 1999. The state has had to acknowledge that it won’t meet its goals for reducing that gap by this year.

“It’s an atrocity and we need to address it,” Dr. Mandy Cohen, head of the state Department of Health and Human Services, said of the racial gap at an October maternal and infant health summit convened by the NC Medical Society and its foundation.

Grieving the deaths of her children, Schoolfield found a well of support among family, friends and coworkers. And in writing about her experiences on social media, she found that other women from the Ahoskie area had stories of the deaths of their own babies.

“A lot of our Facebook friends were messaging us that they went through the same thing,” she said. “A lot of people in this area lost children.”

Hertford County, where Ahoskie is the biggest town, makes up a small crescent of three counties in northeastern North Carolina that includes Bertie and Washington counties that from 2014-2018 had the highest infant mortality rates in the state.

Schoolfield and Moore said they know why infant deaths are more common in their area.

“In rural areas, there’s not really wide access to health care,” she said.

“Some people can’t afford to go farther. They don’t have the transportation to go to all these appointments.”

Economic opportunity in the region is lagging, Moore said, and good-paying jobs are scarce.

“Lack of resources, knowledge, pay, everything,” he said.

No consistent progress

North Carolina has tried for years to try to narrow the gap between black and white infant deaths and keep more black babies alive.

In 2011, the state published a plan called Healthy North Carolina 2020 that had as one of its goals narrowing the racial gap to lower than 2 — specifically to 1.92 — by 2020. It was soon clear that the state wasn’t going to reach that goal. In some years, the racial gap in infant deaths grew. In 2010, the ratio was 2.4. In 2016, it was 2.68.

Last year, North Carolina essentially reset the clock, committing to reach the 1.92 disparity ratio by 2025 as part of its Early Childhood Action Plan.

In 2018, the death rate for all babies dropped to its lowest level in decades, and the difference between black and white death rates narrowed slightly. But black babies were 2.44 times more likely to die in 2018 than white infants, a wider gap than 2.33 times in 1999. Information for 2019 is not yet available.

The racial difference in baby deaths is a national problem that states, local governments, neighborhoods, and nonprofits say they are trying to solve.

“It’s been our greatest challenge,” said Belinda Pettiford, head of the women’s health branch at the state Department of Health and Human Services. “Even with North Carolina’s infant mortality rate at its lowest in the state’s history, we still struggle with that disparity ratio. We have realized that until we address the disparity ratio our overall infant mortality rate won’t get a lot better.”

State efforts to reduce the racial gap in baby deaths focus largely on low-income women. Poverty has a role in how often women see doctors, the food they can afford, and where they live.

Still, some black infants who don’t survive are born into families who have good insurance and doctors nearby.

The role of racism

Black babies die at higher rates than white babies no matter their mothers’ education level or age. In fact, black babies whose mothers have graduate or professional degrees die at higher rates than white children born to mothers who didn’t finish high school, said Keisha Bentley-Edwards, an assistant professor at Duke University’s School of Medicine who studies health equity.

Death rates drop for infants born to white women 20 and older, and don’t increase until the women are in their 40s. Infant mortality rates are higher for babies born to black mothers of all ages, and they don’t change much as women get older.

“The risk factors for black women are riskier,” Bentley-Edwards said, “and the protective factors are not as protective.”

A researcher based at the University of Michigan, Arline Geronimus, theorizes that chronic stress from racism and historic discrimination causes health problems, including preterm births, in black Americans. She calls this theory “weathering.”

Research on how the body responds to constant stress is getting a lot of attention, Bentley-Edwards said, and doctors should ask expectant mothers about toxic stress, including stress at work.

Efforts to improve infant mortality rates focused on low-income women and children, but did not specifically consider the effects of structural racism, Bentley-Edwards said. As a result, infant mortality rates dropped, but the racial gap is largely unchanged.

“We know that what we’ve been doing hasn’t worked, so it’s time to be more innovative,” she said.

State money, federal and foundation grants, peer education programs at universities, church-based efforts and programs based at local health departments are all aimed at trying to save more black babies’ lives. In 2011, Community Care of North Carolina, the Medicaid management organization in North Carolina, started a program called Pregnancy Medical Home that helps at-risk pregnant women get to doctors’ appointments, to pharmacies, or food.

Narrowing the racial gap is one of the priorities for the state Department of Health and Human Services, which has a bundle of strategies aimed at improving expectant mothers’ well-being and the health of young children. Part of that effort aims to reduce the influence of implicit bias, unconscious beliefs and stereotypes that affect behavior.

Expectant mothers need to be comfortable with providers and treated equitably, Pettiford said. Good housing, food, safe homes and communities are also key.

“We spend a lot of time focusing on women themselves,” she said. “I think we also have to look at some of the systems women are engaged in.”

Pettiford said she’s seen providers label women “non-compliant” when they fail to show up for appointments without medical offices considering the obstacles patients may face getting to the doctor.

“What were the barriers that kept her from getting to her appointment on time?” she said. “Is she working somewhere where she doesn’t have paid parental leave” or doesn’t have paid vacation or sick time?

Eastern N.C. lags

The eastern part of the state — counties from Northampton in the north to Onslow in the south and Halifax, Nash, Wilson, Wayne and Duplin — has wrestled for years with higher infant death rates than the state average.

Dr. James deVente, medical director of obstetrics at Vidant Medical Center and an associate professor at East Carolina University’s Brody School of Medicine, noted an accomplishment when, in 2017, the region matched the state average of 7.1 infant deaths for every 1,000 births. By 2018, though, the rate was higher again.

DeVente and Angela Still, a registered nurse and administrator for women’s services at Vidant Medical Center, have been working for years to reduce baby deaths in Eastern North Carolina.

Since 2012, they’ve led a program to help smaller hospitals in the region better prepare for expectant mothers and new babies with serious medical conditions. Vidant Health covers the cost of the outreach program.

The outreach program also helps figure out what equipment those hospitals need and offers instruction on topics such as fetal monitoring.

The program led to arrangements that allow small hospitals to have ready access to surfactants, drugs that help premature babies with underdeveloped lungs breathe.

DeVente said small hospitals did not keep the drug on hand because it is expensive and has a short shelf-life. In a small hospital that sees relatively few patients, a hospital might have to throw out the expensive drugs. Now, the small hospitals and Vidant Medical Center in Greenville have an arrangement that allows the small hospitals to keep the drug in stock without worrying about waste.

The hospital also offers women the option of having contraceptive devices inserted before they leave the hospital after giving birth to reduce unintended pregnancies and extend the time between pregnancies. Medicaid covers the cost of the devices, Vidant Health spokesman Jason Lowry said in an email. Having babies too close together is associated with premature births and low-birth weights.

“It’s a contributor to infant mortality,” Still said. Long-acting, reversible contraception “will increase the amount of time when she has another baby.” The decision to use the device is up to the women, Still said, and it can be removed.

The gap between white and black infant death rates has not narrowed in the region, and deVente and Still aren’t sure why.

“I think that’s like the holy grail of obstetrics right now,” deVente said. “I’m not sure anyone knows the key to it.”

In 2018, state data shows that no white infants from Pitt County died before age 1, while 11 black infants from Pitt County died before their first birthdays.

Urban counties worse than state average

The mortality gap is not exclusive to rural and low-wealth counties. Black babies die at higher rates in the state’s wealthiest, metropolitan counties. From 2014 through 2018, black babies from Wake County were nearly 3.8 times more likely to die than white babies from the county. Durham had a gap of 3.5 over the same years.

Durham resident Laura Miles is much more selective about the doctors she sees after her first child, Kingston, died in 2009 shortly after his birth. The experience convinced her that first-time mothers need support and advice while pregnant and interacting with doctors.

Miles, who grew up in the Bronx and moved to Durham to attend N.C. Central University, has a condition that she thought would prevent her from getting pregnant.

“I didn’t even think it was possible,” she said.

Several months pregnant with Kingston, she felt pains and went to her doctor.

“I kept telling them, I have cramps here, I have pain here,” Miles said. “The response was, ‘Well, pregnancy hurts.’ And they really didn’t address the fact that I was in pain.”

Miles worried that she wasn’t being taken seriously. Her husband convinced her to switch doctors.

Miles went into early labor, and Kingston was born at 23 weeks with underdeveloped lungs. He died in a day.

“Kingston was an accident,” she said, “but he was a miracle because I was told I had a 30% chance of ever having children. I put it into my head that I am actively going to try to get pregnant.”

It took more than two years for Miles to get pregnant again. And she started feeling the same pains she felt with Kingston. Her doctor immediately ordered an ultrasound, she said. She had a surgical procedure to prevent preterm labor. Dasan — the son Miles calls a “foodie” who grew to love curry goat, rice and peas, and oxtails — was born about 9 1/2 weeks later.

He and his two younger brothers ran around the house one Saturday afternoon as Miles worked to get them organized for a trip to the grocery store.

“If my first provider was as proactive, maybe those steps could have been taken,” she said. “Maybe Kingston could have been here. If they had dug a little deeper and just addressed the concern I had instead of just writing it off.”

Possible solutions

Democratic Gov. Roy Cooper’s administration pushed to expand Medicaid government health insurance to more uninsured adults in the last year. Research has shown that states that expanded Medicaid saw bigger drops in black infant death rates.

Medicaid pays for more than half the births in the state.

The state House held hearings on a proposal to extend insurance to adults who meet income guidelines, work, and pay premiums. Republicans in the state Senate have refused to consider expanding Medicaid, saying it would cost too much.

A study from 2018 found that black infant mortality rates improved more in states that expanded Medicaid compared to states that didn’t expand the health insurance program to more low-income adults.

Dr. Elizabeth Tilson, state health director and chief medical officer at DHHS, said Medicaid expansion would be an important step.

Communities must also look at how families are supported during and after pregnancy, Tilson said, and both women and men need to be engaged in planning for pregnancies and children.

“It’s not just one thing,” Tilson said. “It has to be a combination of things across the life course.”

The non-medical parts of health

DHHS plans to use some of the money from a $10 million, five-year federal grant to train obstetricians and family practitioners to recognize implicit bias using a March of Dimes program.

The target audience would be “any health care worker that interacts with women of reproductive age,” including medical students, said Michaela Penix, state director of maternal child health and government affairs for March of Dimes NC.

The training is part of a much larger plan to improve maternal health that includes starting a new task force, increasing access to medical specialists for patients living in rural areas through telemedicine, and paying for doula services in a handful of areas. Doulas support women in labor. Some also help families with birth preparations and provide support once babies are home.

Last year the state launched a network called NCCARE360, an electronic platform that connects medical providers and social service agencies for the purpose of referring patients to resources such as housing, food, counseling, or transportation. Private money and federal grants pay for the platform, according to DHHS, and NCCARE360 does not use state money.

The importance of safe housing came into stark public view after the deaths of two babies in McDougald Terrace, Durham’s largest public housing community. About 280 families were evacuated. Officials discovered that carbon monoxide was leaking from stoves, heaters and water heaters, The News & Observer has reported. The state medical examiner determined that the infants did not die of carbon monoxide poisoning, but about a dozen people had been treated for exposure to the gas, including a 16-day-old infant.

In public forums, residents described living in apartments where feces back up into the bathtub, mold grows out of control and water drips from their kitchen ceilings.

Fifty counties use the NCCARE360 platform and DHHS said it will be in use statewide by the end of this year.

Additionally, as part of the transition to Medicaid managed care in North Carolina, the state is going to test to what degree helping patients with housing, food, transportation and personal safety improves their overall health. Up to $650 million in Medicaid money will be available over five years to provide patients with non-medical services. The test will be run in two to four locations.

The effort is intended to address conditions that have a major impact on health, but which doctors cannot prescribe a pill or procedure to correct.

These measures won’t be limited to pregnant women only, but they could provide information on what combination of services improves the health of mothers and infants.

“If Medicaid pays for 53% of the births in North Carolina, which it does, boy, we should be buying health with our Medicaid dollars” and thinking of all the things that influence babies’ health, Tilson said.

The test will include “robust” evaluations, she said, so health-care providers and state administrators can know what combinations of outside support have the greatest impacts.

“This is going to help us answer the question, ‘what works,’ and help us think about how we start realigning payment to what actually works,” Tilson said.

Remembered by family

In the meantime, memories of some of the hundreds of babies who die each year are kept fresh by their families.

Schoolfield and Moore celebrated their children’s birthdays. Dallas and Rayna’s graves are near their parents, on Schoolfield’s mother’s property. They make sure family photos have the children’s memorials in the background.

Schoolfield and Moore plan to hold their wedding ceremony at her mother’s house, so the memorials are in the wedding photos.

“We want to include them in everything we do,” Schoolfield said.

After Miles’ son Kingston died, she got a tattoo on her chest that includes his birthdate, hand and foot prints.

“That was one of the biggest healing parts for me,” she said.

When her other sons say they want her to get tattoos with their prints, MIles said she tells them “you can literally put your hand and foot on me.”

'We have a lot of work ahead': Black babies in Guilford still dying at higher rate than white babies

GREENSBORO — Ground zero in the fight against infant deaths in Guilford County is an office piled with reports and baby posters plastered over the walls.

While the number of babies dying before their first birthday has decreased here and across the nation, Guilford still has one of the highest infant mortality rates in the state.

The death rate dropped from 9.8% for every 1,000 live births in 2017 to 8.5% in Guilford County in 2018. Still, it’s higher than the state average (6.8%), as well as other large, urban counties: Wake (5.3%), Mecklenburg (5.1%) and Forsyth (8.3%).

“We have a lot of work ahead,” said Jean Workman, coordinator of the decades-old Guilford Coalition on Infant Mortality.

As troubling to local health officials are the statistics for black infants. Babies born to college-educated African American women, for example, are less likely to reach their first birthday than the babies of white women with only some high school education. It’s a long-standing health concern across the country.

“When you separate it out by race there is still a big gap,” said Whitney Tuck, research director at the Raleigh-based NC Child: The Voice for North Carolina’s Children.

“Same as the ’90s,” she added.

In 2018, the latest year data are available, 12 out of 1,000 black infants died compared to 5 out of 1,000 white infants in North Carolina, Workman said.

“It crosses social, economic — every possible line,” said Workman, whose coalition is a public/private nonprofit with financial supporters including Cone Health Foundation and the Guilford County Partnership for Children/Smart Start.

The coalition has found success working one-on-one with moms in its signature Adopt-A-Mom program, which focuses its efforts on prenatal care, which is a direct indicator of a healthy pregnancy.

The program has helped thousands of moms-to-be who do not qualify for Medicaid, are uninsured or cannot pay out of pocket, with accessing prenatal care through local practices. Many of the mothers are undocumented.

Yet, more than 100 mothers show up in the emergency room each year to deliver babies without having any prenatal care.

When Greensboro resident Erica Burns found out she was pregnant, someone told her about the coalition’s Adopt-A-Mom program.

“At that moment, I was like, thank God,” Burns said of getting on the phone right away. “I was like, please let this be an actual option.”

Through the agreement, participating medical practices charge $400 per patient rather than the typical $3,100. The families still have to pay for ultrasounds and lab fees, although the program has negotiated lower rates.

According to health officials, women who do not receive prenatal care are nearly three times more likely than women who get such care to have a low-birth-weight baby, the leading contributor to infant mortality. Such babies, who weigh 5.5 pounds or less, often have organs that are not fully developed.

Burns, who is African-American, and her husband, Avery started looking for options as soon as she found out she was pregnant. They have an older son but she qualified for pregnancy Medicaid at the time, which is based on income. Her family’s situation had changed over the years, but like many people, she was uninsured.

“I have a really good job but it’s a small company and they don’t offer any benefits,” Burns said of not having health care despite holding a full-time job. “At the time my husband was just starting his new job, so he didn’t qualify for benefits.”

Burns said she knew how important it was to know what was going on with the baby inside of her.

“I think sometimes people don’t realize how quickly things can change with your pregnancy or how things can be going on that you are not aware of that can affect you and the baby,” she said.

Burns said she felt comfortable with the doctor participating in the program, who wanted her to ask questions if she had them. He also made everything easy to understand, she said. She didn’t consider it cut-rate health care, she said, because it wasn’t.

“He was excellent,” Burns said.

Burns said the program did what it was built to do.

“They don’t cover everything and we have to pay fees out of pocket, but it was a relief to know my prenatal care was going to be taken care of,” she said.

Workman says the program is directly tied to the county’s long-term drop in the infant mortality rate.

But more must be done, she said. That includes efforts to increase access to health care, such as Medicaid expansion providing insurance to more of the state’s uninsured.

There are studies on a range of other issues tied to infant mortality, she said. Health educators have a term — “toxic stress,” according to Tuck — that can affect infant mortality, from poverty and a lack of paid family leave, to racism.

Workman said there are other specific things that the group is working on with its partners to address those issues.

For example, of the 62 infant deaths recorded in Guilford County in 2017, nine were tied to infants sharing a bed with an adult.

“Unsafe sleep is completely preventable and that number could have been reduced by nine,” Workman said.

She said that the community conversation has to center on a number of issues, from food deserts to making sure women are OK after the baby has been born.

The community should care, said Leandra Vernon, the Adopt-A-Mom patient coordinator, because it impacts health care costs, children arriving at school ready to learn, even potential employers deciding to move their businesses here.

“It affects all of us,” Vernon said. “It’s a reflection of who we are.”

Brisk work pace, opportunity for advancement define Amazon's potential with fulfillment centers

KANNAPOLIS — There’s a free-flowing rhythm and precision at the heart of an Amazon fulfillment center.

Whether unpacking, stowing, picking, packaging or shipping, hundreds of Amazon employees at the 1 million-square-foot center in Kannapolis follow their version of the “be quick but don’t hurry” mantra of legendary UCLA men’s basketball coach John Wooden.

The 1 million-square-foot center, which opened in July 2018, is a model for the Kernersville center near Old Greensboro Road. It is scheduled to open this year and forecast to reach full production capacity with 1,000 employees in time for the 2020 holiday-shopping season.

John H. Boyd, a national site-selection expert based in New Jersey, has projected the Kernersville fulfillment center could represent a $150 million capital investment. Kannapolis city officials said its center cost $85 million to build.

At the Kannapolis center, the 10-hour shifts of employees are dictated by the whim of consumers. Whenever a customer, whether living within miles of the center or across the world, clicks on “place your order,” it sets in motion a chain of events that may involve dozens of employees in sourcing and beginning the delivery process of the purchase.

Amazon has a sorting hub in Concord, similar to the delivery station it opened in the Triad in October 2019 in a 66,000-square-foot building with “hundreds of part- and full-time” workers already in place.

The delivery center “empowers the last mile of our network,” an Amazon spokeswoman said. The property at 7929 National Service Road is in High Point but it’s a Colfax mailing address.

Amazon’s retail algorithms detect local buying patterns that keep popular brand-name staples in stock, as well as locally sourced items that can be shipped nationally and globally.

The moment an item hits a storage bin at the Kannapolis center, it immediately becomes available on Amazon’s website.

The Kernersville center, like Kannapolis’, will primarily handle bulky items that are 18 inches and larger, as varied as diaper boxes and dog food, space heaters and bottled water, kayaks and furniture.

“The center here, and the one building built in Kernersville, represents the continuing evolution of how Amazon determines the most efficient way to get a product from the seller to the buyer,” said Shannon Todd, the manager of the Kannapolis center. “Each step is designed to minimize the time required for each fulfillment piece while emphasizing safety in such a fast-paced work environment.”

The Kannapolis center’s 1 million square feet of space is designed to provide employees with plenty of elbow and maneuvering room as they hand off packages.

Even though there were between 300 and 350 employees working last week, the production space didn’t feel crowded during a typical non-holiday shift.

The only confined areas involve stowers and pickers utilizing forklifts that can send them up about 40 feet to reach the top of six-level bins.

“It takes a little while to get used to the pace here, like anything new,” said David LaRue, who is one of the center’s original employees. “They are patient with you in the training process.

“It’s not particularly hard work, but it is challenging because the flow is constant.”

Life after textiles

Todd, the Kannapolis manager, along with Rachael Lighty, the regional manager of external communications for Amazon Operations, said Kannapolis is a good example of the Kernersville center’s potential, in part because they have a similar economic background.

According to N.C. History Project, James W. Cannon revolutionized the cloth industry and towel manufacturing with his manufacturing operations in Cabarrus County, including opening what was then the largest towel plant in Cannon Mills. Kannapolis was formed in 1906 as a mill town to service the plant and employees’ households.

Yet, Kannapolis, like the Triad, has experienced several body blows from manufacturing-job cuts and plant closings.

Fieldcrest Mills purchased Cannon in 1982 to form Fieldcrest-Cannon, which in turn, was bought by Pillowtex Corp. in September 1997 for $700 million

Most notoriously, Kannapolis was ground zero for the collapsing North Carolina textile industry with Pillowtex’s decision to abruptly file for Chapter 11 bankruptcy protection in July 2003.

The decision blindsided the company’s 7,800 employees, particularly those at its Kannapolis headquarters and plants, as well as former Fieldcrest plants in Eden. Together, it was the largest single employment blow in North Carolina history.

The Amazon fulfillment center, which serves the greater Charlotte metro area, in itself can’t make up for those lost jobs.

But, Todd said, it can serve as a viable option for workers with manufacturing, warehouse and other production skills, whether they are just starting out in life or retirees looking for part-time income.

“We’re part of the revival of this community, not only in terms of good-paying jobs starting out at $15 an hour, but also in our community outreach efforts,” he said.

“There is opportunity for growth here, whether learning new skills, gaining leadership experience or taking the company up on assisting with the cost of taking advanced education classes.

Amazon’s Career Choice program prepays 95% of tuition for employees to go back to school in fields that are in high demand, regardless of whether those skills are relevant to jobs at Amazon. Career skill-enhancement programs are also available.

‘Busy, but not overwhelmed’

Although the Kernersville fulfillment center will be a very small piece of Amazon’s global logistical network, it will be a stable employer for a Triad reeling from major corporate upheavals in recent years, said Lighty, the regional executive.

Stability was the common denominator mentioned by several Amazon workers in Kannapolis as to why those chose to work for the e-retailer.

They came from fast-food management, an engineering background, a college student and a mother of two small children.

Starting off with health insurance and other benefits from their first day of work was as important, if not more so, than the $15 an hour starting wage.

“There’s opportunity here,” said Pauline Hicks while taking a break from her unpacking duties.

“I was looking for something new, and what I found here was a level of sharing the load I didn’t expect, but have come to embrace.”

Desirae Silvers said she never envisioned working 40 feet above the ground in a forklift before applying for an Amazon job.

“What I’ve learned is that being willing to learn and listen and share ideas is recognized and rewarded here,” Silvers said. “The day goes by pretty quick here. You’re busy, but not overwhelmed, either. It’s a good balance.”

Unfilled promises

Dell Inc., Caterpillar Inc., FedEx Corp. and others made similar workforce and community commitments when planting their flag here.

Dell’s desktop-computer assembly plant, which had about 1,400 employees at its peak, came and went in five short years, from 2005 to 2010.

Its legacy of unfilled promises still reverberates a decade later.

Although Caterpillar has kept its Winston-Salem plant open through its Progress Rail subsidiary, its workforce of 160 is more than two-thirds below its pledges of more than 500 employees at full production of an axle-manufacturing plant.

FedEx has struggled to reach the halfway mark of the 1,500 jobs it pledged in 1998 for its sorting hub at Piedmont Triad International Airport.

While Lighty did not comment on those corporations’ business situations in the Triad, she stressed that Amazon is committed to growing as part of its commitment to be as close to the customer as possible.

Injury rates

Several employment studies have shown that working at an Amazon fulfillment center is not for everyone.

However, Amazon is clear that the job can be taxing, particularly during the peak holiday shipping season. Workers can walk 7 to 12 miles during a shift. Most employees must be able to lift up to 49 pounds.

An investigation published in December by The Atlantic and Reveal from the Center for Investigative Reporting reviewed Amazon’s internal injury records from 23 of its 110 fulfillment centers nationwide.

The rate of serious injuries for those centers was more than double the national average for the warehousing industry: 9.6 serious injuries per for every full-time workers in 2018, compared with an industry average that year of four.

“According to Amazon’s own records, the risk of work injuries at fulfillment centers is alarmingly, unacceptably high,” David Michaels, the former head of the federal Occupational Safety and Health Administration, told The Atlantic.

Amazon spokeswoman Ashley Robinson told The Atlantic that its injury rates are high because it’s aggressive about recording worker injuries and cautious about allowing injured workers to return to work before they’re ready.

“We know that by making a conservative choice to not place an injured associate back into a job, we are elevating restricted and lost-time rates as a company, but with the intent to benefit the associate,” Robinson wrote.

Todd said Amazon continues to evolve its safety features, with the employees at each new fulfillment center benefiting from learnings from older centers.

Todd said new employees are provided with several days of classroom and practice on-the-floor training before being entered into the production system.

Opening this fall

Lighty said the Kernersville fulfillment center is on pace to open in early fall.

The plan is to begin hiring in late summer. The company plans to work with local groups, such as the United Way and Winston-Salem Urban League, with job fairs and advertising hiring procedures, along with sending applicants to www.amazondelivers.jobs.

“Job offers will come quickly once we identify qualified candidates,” Lighty said.

She said Amazon will bring in a small group from other fulfillment centers, such as Kannapolis, for about two weeks to help train the initial wave of local hires.

“Our first priority will be identifying senior leadership for the center,” Lighty said.

“The vast majority of the employees will be local hires.”

An interesting article in today's paper

New goals: Guilford’s school board updates goals, gives superintendent an extra year on her contract. Page A3